Returns & Exchanges
Due to the perishable nature of our dry-aged meats, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your delivery arrives damaged or does not meet our high quality standards, please contact our support team within 7 days for a resolution.
Inspect Your Delivery
Carefully check your package upon arrival to ensure all items are present and the meat is still at a safe, chilled temperature.
Document Issues
In the event of damage or quality concerns, take clear photos of the product and the shipping label to help us process your claim quickly.
Contact Support
Email our customer care team with your order number and photos within 7 days of receiving your shipment.
Resolution Process
Our team will review your request and issue a replacement or store credit to ensure you get the high-quality meal you paid for.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing